- At Tarish Mall, we strive to provide you with high-quality products and excellent customer service. We offer a 7 Days Refund and Exchange Policy to address issues related to product defects or errors on our part. Please read the following guidelines to understand our policy:
Eligibility for Refund or Exchange:
This policy is applicable to most products sold by Tarish Mall However, it does not cover returns for “change of mind” or personal preference.
To be eligible for a refund or exchange, the product must meet one of the following criteria:
- The product is defective or damaged.
- We shipped the wrong item or an incorrect variant.
How to Initiate a Refund or Exchange:
Contact our Customer Service team within seven days of receiving your order to initiate the refund or exchange process. You can reach us at support@tarishmall.com or +92 304 182 7474.
Provide your order number, a description of the issue, and photographic evidence if applicable. Our Customer Service team will assess your request and provide you with instructions on how to proceed.
Return Shipping:
If the return is due to a defect or an error on our part, we will provide you with a prepaid shipping label for the return. You are responsible for the cost of return shipping if the return does not meet the criteria specified in this policy.
Refunds and Exchanges:
- Once we receive the returned item(s) and verify the issue, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed promptly, and replacement items will be shipped to you.
Exceptions:
Returns for “change of mind” or personal preference are not eligible under this policy.
Contact Us:
If you have any questions or need assistance with a refund or exchange request, please contact our Customer Service team at support@tarishmall.com or +92 304 182 7474.